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luxury fashion items return and refund policy shipping policy
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
- Terms of return (i.e. number of days)
- State of return (e.g. unworn)
- Reason for return (e.g. damaged or wrong product)
- Process for return (i.e. how to initiate a return, how to contact customer service)
- Process of refund (i.e. terms of refund, duration, payment details)
- Contact details
SHIPPING POLICY — LUXSHOP.PH
Last updated: February 5, 2026
We ship luxury fashion items with secure packaging and trusted couriers.
1. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
2. Delivery Time Estimates
Metro Manila: 2–4 business days
Provincial: 4–8 business days
International: 7–14 business days
Delivery times are estimates and may vary due to courier operations, customs, or external factors.
3. Shipping Rates
Shipping rates are calculated at checkout based on destination and package weight.
4. Tracking
Tracking details are sent by email once your order ships.
5. Delivery Confirmation
Courier tracking and delivery confirmation constitute proof of fulfillment and receipt for dispute resolution. For high-value orders, signature confirmation may be required.
6. Delays
We are not responsible for courier delays, customs holds, weather events, or force majeure.
7. Incorrect Address
Customers are responsible for providing accurate shipping details. Reshipping fees may apply.
8. Lost Packages
Claims must be filed within 7 days of the expected delivery date.
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